Philosophy of Care
The Stratford Life Care Approach
We seek to care for residents from full independence through the end of life, all under one roof. To this end, Stratford embraces a Life Care philosophy that takes a comprehensive and long-term approach to seamlessly, practically and gracefully managing key transition points and evolving life circumstances. This Life Care philosophy is proactively aimed at providing peace-of-mind to seniors and their families, enabling our seniors to embrace life each day without worrying constantly about the future.
Supporting this philosophy of care, the Stratford Life Care model comprises three key elements:
Stratford Seamless Care - Stratford has built strong strategic partnerships with hospices and other healthcare professionals -- including physical, occupational and speech therapists, licensed massage therapists, nurse practitioners, physicians, and mental health professionals -- to ensure our residents are cared for holistically. At the Stratford, we have implemented an interdisciplinary care approach whereby our nursing, activities and food services specialists collaborate to coordinate care.
We also focus on developing partnerships with families for their support and insights about our residents. We know that communication is critical for peace-of-mind, particularly with our assisted living and dementia care residents. If one of our residents does need to leave one of our communities for specialty care in a hospital, rehabilitation, or skilled nursing center, we take a proactive and communicative approach to enabling them to return to their home with us, as expeditiously and seamlessly as possible.
- Stratford Stay at Home Advantage - Stratford maintains a floating Boarding Home license which enables a resident to move into one of our independent living residences, but if assisted living services are desired at a later date, then that resident is able to remain in his/her home with no change in the living arrangements to which they have become accustomed. This allows Stratford to most seamlessly address the many and varying care needs our residents have as they navigate from full independence through end of life, and all the transition points in between. Our one exception to this approach occurs when life safety concerns are involved, stemming from dementia.
- Stratford a La Carte Services - We anticipate that the needs of our residents will change over time while living in our communities. We believe it’s our role to anticipate those needs as best we can, and address them proactively, so that our residents and their families don’t have to worry about adding or changing services as they become needed. To this end, we maintain a flexible staffing model at our communities. This enables us to be in a position to deliver services as they become required or desired by our residents, and gives us the ability to adjust those services on a resident-by-resident basis, continuously over time.
Stratford Senior Housing Values:
People - We love our work; honor and respect our residents, their families, and our staff who care for them.
Agility - We design and operate our communities to respond to the changing needs of our customers.
Innovation - We enrich lives through innovative community design, technology and focused care programming.
Results - We achieve exceptional financial and customer service results through world-class operations.